Shipping policy

We want you to be completely satisfied with your Hypha purchase! This email outlines our Order process, refund and replacement policy for various situations to ensure a smooth experience.

What to Expect After You've Placed an Order

Once your order is processed, you will receive an order confirmation email that includes your tracking number and carrier information.

Turnaround Time

Orders are processed and shipped within 1–4 business days. We ship Monday through Friday, except on postal holidays. Orders are shipped on a first-come, first-served basis as they are received, and we are unable to delay shipments. Once an order is placed, we cannot update it. If your order has already shipped with an incorrect address, please contact FedEx or USPS to try and reroute the package to your correct address. Please double-check that the shipping address is correct before completing your order.

We ship using FedEx and USPS within the continental U.S. We do not offer expedited shipping at this time.

Damaged or Missing Items

If your order arrives with punctured or leaking cans, or if there are missing items, please contact us immediately. We'll be happy to issue a credit or send a replacement. Please note that cans with minor dents are still safe to drink and are not eligible for a refund or replacement.

Returns and Exchanges

Hypha does not accept returns or exchanges except for orders returned due to an insufficient address or damage during transit.

Damaged Deliveries

For damaged cans, here’s how we'll handle it:

More than 3 damaged cans: We will replace the damaged cans.

Less than 3 damaged cans: We will issue a credit for the value of the damaged cans. Please note that we cannot send individual cans; the credit will apply to a future purchase.

Missing Deliveries

If your package is marked "delivered" but hasn't arrived, please allow up to 24 hours as it may still be in transit. If it doesn't show up within that time, contact us, and we'll work with you to provide a replacement or a full refund.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, please check your bank account first. Then, contact your credit card company, as it may take some time for the refund to be officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you’ve completed these steps and still haven't received your refund, please contact "Customerservice@hypha.com.

Please note that only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Thank you for your understanding. We're here to help ensure you have a smooth and enjoyable experience with us.